Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@even.website. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@even.website.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Returns and Refunds Policy
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging. You will also need the receipt or proof of purchase.
Items that are used, damaged, missing parts, or not in their original packaging may not be eligible for a refund.
How to Start a Return
To start a return, please contact us at support@even.website with your order number and the reason for your return.
If your return is accepted, we will provide you with return instructions. Please do not send your item back without contacting us first.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery so we can review the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you may place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
To be eligible, your item must be in the same condition that you received it, unused, undamaged, with all original packaging included. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@even.website.
Non-Returnable Items
Unfortunately, we cannot accept returns on gift cards, final sale items, or items damaged due to misuse, improper handling, or unauthorized modification.